Use root password to login and the change password


This feature allows you to get the password of the root (admin) user for a particular device.


 ⚠️  Please do not share this password with an unauthorized person as the root user will be able 

        to perform any operation on the device. Evren recommends that you only use this in emergency

        cases or if asked to do so by an Evren Support Engineer.


1. In order to get root password for a device, search for the device on the Device List Page.




2. Please click on the Root Password button either on the device list page or the device health 

    information page, as shown in the screenshots below.


Root Password button on the Device List Page


3. Once you click the Root Password button you will be presented the root password in a pop-up, 

    as shown in the screenshot below.


⚠️  This password is only valid on that device and will expire 24 hours after generating the password.



If you get the screen for hard disk encryption password, use the disk encryption 

rescue password


Below is an example image that shows how the disk encryption password prompt.



1. In order to acquire disk encryption rescue password for a device, kindly search for the device on the 

   Device List Page.


2. Please click on the Disk Encryption Rescue button as shown in the screenshot below.


3. You will be directed to the page below and please insert the Disk Encryption Rescue password.


⚠️  This password is only valid on that device and will expire 24 hours after generating the password.